Tommy Kramer Coaching Tip #328 – What You Can Learn From Ron Jacobs

Back in the heyday of Top 40 radio, there were a handful of stations that became the icons; the stations we wanted to work at, or at least have our station sound like.

One of the giants was KHJ in Los Angeles, a Drake-Chenault consulted station with the brilliant Ron Jacobs as its Program Director.

Jacobs had three primary rules:
Preparation.
Concentration.
Moderation.
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Frost Advisory #474 – A Programming Lesson From The Brady Bunch

“Here’s the story of a lovely lady…”

Those seven words from a TV show more than 40 years ago instantly trigger a song in our heads and a time in our lives.

The press release promotes it as “the biggest show HGTV has ever done,” and it is no wonder. It is the most familiar project they’ve ever done.

Every new thing, whether a TV show, a restaurant, or a new radio format (that’s us to most listeners), is faced with a fundamental challenge; how to create passion for something that is unfamiliar.

HGTV has solved that problem.

“The Brady Bunch house might be the most famous home in all of television. From its faded tan exterior to its kitschy interiors, it’s absolutely iconic. Now, HGTV is making it real. The network’s new series, A Very Brady Renovation, partners all six of the original Brady Bunch children with HGTV all-stars…”

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Tommy Kramer Coaching Tip #327 – A Shoe Store With No Shoes

My friend and associate John Frost and I have one huge pet peeve – when we walk into a client station and can’t hear it playing in the building.

When we ask why this is so (and we do), we get these really lame answers:

“People are working, and the music distracts them.”

“We want people doing their jobs, not just listening to the radio.”

“The people in the office can’t talk to each other if the station is on.”

And the one I found most insane – “You can hear it in the bathroom.”  (Wow!  Let’s all go in there!)

No one wants to walk into a shoe store that has no shoes.  If I can’t hear your station in the lobby or in the hallway, apparently you don’t have one worth listening to.

Frost Advisory #473 – Bring Your Best

They say it is easy to parent someone else’s kids. It’s not so easy to parent your own.

It’s a great privilege for me to be inside many of the most successful stations in the country throughout the year. One of my favorite sessions to do is what I call “Bring your Best” where we order Whataburgers and Yoo-hoos for the entire air staff and bring them together for one huge coaching session.

Sure, it’s a little awkward at first, (after all, no songwriter wants to hear you didn’t like his new song), but I’ve found it quickly transforms into a team of like-minded people working together on their craft. Frankly, some of the best times of our lives have been when we’re a part of a team effort for a singular purpose.

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Tommy Kramer Coaching Tip #326 – Where’s the Benefit?

Stations that are only an assemblage of “Attributes” are just ducks quacking into a strong wind.  You’ve heard these so-called “Positioning” claims: “50-Minute Music Hours,” “12 in a Row,” “Commercial-free hours,” etc.

What programmers fail to realize is that there’s no real Benefit to any of these claims, because we all know that at some point, we’re going to pay for these with an incomprehensibly long clot of commercials.  And “commercial-free” isn’t true anyway if you run promos or recorded liners between songs, because SURPRISE!… those are thought of as COMMERCIALS for you.
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Frost Advisory #472 – How To Get A 100 Share: A Programming Lesson From The Weather Channel

I don’t mean to brag but… I once had a 64 share. I was the young, long-haired afternoon disc jockey on the Big Station in West Texas that had about 2/3 of all cows, chickens, and tumbleweeds listening.

To be honest, we didn’t have a lot of competition and we had the franchise elements – a huge 5,000 watt signal, Paul Harvey news, the farm report, and, e-gad, high school football.

In Florida where I live everyone is watching the Weather Channel. In bars, restaurants, in the next-door neighbors’ sun porch, Jim Cantore and Stephanie Abrams are more recognizable than the governor. (Is it still Jeb Bush?)

There is a lesson here.

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Tommy Kramer Coaching Tip #325 – The Conversation

Several times in these tips, I’ve referred to being on the air as like having a conversation with a friend.  But of course, someone who’s just tuning into your show for the first time isn’t a friend – yet.

So if you want to pull that person toward you, follow these two guidelines religiously:

1. Never go so fast that you lose being conversational.

And…

2. Never let the conversation go longer than it should.

It’s pretty obvious that people are tired of fast-talking deejays (particularly in the voice-tracking arena) who don’t sound engaged with us at all.  And in coaching somewhere over 1700 people over the years, I’d guess that maybe – MAYBE – one percent of them have a good sense of “how much is too much.”  (Hint: “too much” = a lot less than you might think.)

Frost Advisory #471 – Our Biggest Mistake

It’s our biggest mistake. It is also our greatest opportunity.

“We’re attracted to art when it stands for something we believe in, shows us a reflection of our own values, gives us a glimpse of our own inner face.”

Roy Williams

We have unwittingly created a format that is disconnected from the world outside the radio station’s windows. We are a sports station that doesn’t root with the fans going to the game. We are an alternative rock station that doesn’t reflect the latest craze, the clubs and the crazies. We’re a country station that doesn’t sing about girls and guys and guitars.

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Tommy Kramer Coaching Tip #324 – The 2 Fastest Ways to Lose the Listener

There are two things that will make someone tune OUT fast:

1. Playing a song he or she doesn’t like.

This is why you should definitely want to do music research.  The charts don’t say it all, because they’re too general.  And what the label reps say is sometimes just a “quacking” noise.

My dear friend Randy Brown, an excellent programmer, put it best when he was accosted by a label rep for not playing a certain song.  When Randy told him he didn’t think it fit his station, the rep said, “It’s just one song.”  To which Randy replied, “Yes, but when it’s playing, it’s the ONLY song.”
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Frost Advisory #470 – What Kind Of Show Is It?

I have a friend named Andy. (Not his real name). He is a disc jockey.

He does disc jockey things. You know, “This Day in History.” Trivia. Shows about favorite pizza. Where the sports teams are playing tonight.

Basically, Andy does the bag of tricks from his previous station. And the one before that. Because of that Andy doesn’t have to work very hard on his show. It sort of does itself.

The problem is our listeners don’t listen to us for that. His content not only DOESN’T add value (the very purpose of content), it is actually an interruption in meeting the expectation of the listeners.

We had to help Andy change the way he thought about his show.

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