“Emotional roller coasters tend to emphasize the lows, tend to be more affected by the low, by the dip in an emotional roller coaster than when you are at the peak.” – Rush Limbaugh
Roller coasters always clank and make a lot of noise as they haul you, and everyone else in the cars, up to the top for the first dip. Funny how, with a roller coaster, it’s the dip everyone looks forward to, and they relax as they build for a drop again. Unfortunately, we don’t see that happen with ratings with the same delight.
All it takes is for a little drop to cause gray panic, and I don’t mean screaming in delight either.
Which is too bad, because those ups and downs that come with a roller coaster are are part of life too. Up is never straight up, it’s always up and down over time, but up overall. When you look at your ratings over a longer period of time, like Nielsen suggests, you can tell if it’s a trend or fluctuation. Reacting in the short term produces the reality of self-fulfilling prophecy – that most radio stations die from the inside, not the outside.
I guess the moral of the story is this: If you want to crash your station in the quickest, most efficient way, focus on the fluctuations, especially the down ones like Rush says. Rattle your troops, shake the unshakable, confuse the future, and paint yourself into a “reactionary” corner. If you want to continue to grow, have a little maturity and understand the ups and downs of Nielsen and life, and be the one that stays on focus.
