Tommy Kramer Coaching Tip #473: The First Two Goals

There are two immediate goals in radio:

1. You have a listener.  Keep him (or her) around for a while.

2. Compel that person to come back again tomorrow.

Without meeting these first two goals, NOTHING else can be accomplished.  No matter what your Strategic plans are, no matter what the Board of Directors’ monetary aims are, no matter what your “Imaging” tries to accomplish, unless you learn how to grab a listener and make that person want to listen again, you’re dead in the water.

Some questions for you:

Do you spend more time on these fundamental goals than other things in a given day?

Do you give conscious thought to who that person is that’s listening, and HOW to appeal to them?

If not, why not?  Do you just want to fail?  My brilliant friend and associate John Frost used to have a miniature billboard on his desk that read “It’s the Cume, Stupid.”

Cume builds one person at a time.

Frost Advisory #619 – The Emotional Connection To Your Brand

A recent conversation with a program director new to the format reminded me of an idea that I wished I had understood two decades ago coming from a world of mainstream radio.  

People don’t tune to your station because of what YOU are, they tune to your station because of who THEY are.

“Sometimes you have to watch somebody love something before you can love it yourself.”

Donald Miller, “Blue Like Jazz”
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Frost Advisory #617 – Things That Matter Most

In my travels I’ve found almost all discussions about programming revolve around things close to us; the music and deejays, the promotions and contests, the clocks and service elements. While these elements are important to the station’s design, they are not transformative. Why? Because those things are all about us. And the closer things are to us the more important they seem. To us.

The great brands (and stations) go beyond the nuts and bolts of design and reach into their listeners’ lives.

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Tommy Kramer Coaching Tip #470: Make Yourself the Best Candidate

One of the advantages of being a talent coach is that people tell me things they won’t even tell their boss.  My process is very personal – for a reason.  I want to help everyone I work with to be the very best they can be, so they like doing their job, and go in every day with a good attitude.

Often, I hear things like “I’d really rather be doing a team show,” “I want to move up to afternoons,” or “I want to become a Program Director.”

My answer is always, “I’ll help you get that.”  But it’s always followed by “the thing you need to do is make yourself the best candidate for that job.”

I could name hundreds of people I’ve coached who’ve realized their dreams because of that thought.  Opportunity DOESN’T just knock once.  It’ll beat the door down if you’re the one who deserves it.

Frost Advisory #616 – What’s Going To Change In The Next Ten Years?

As a follow up to this year’s Momentum, my friend Joe Paulo shared a video with every member of the newly formed Hope Media Group communicating the vision for the organization moving forward “while the ink is literally still drying on the merger.”

Joe cited the perspective of ten years ago when no one could have imagined a merger between then KSBJ-centered ministries in Houston and the WAY-FM ministries of Nashville and Colorado Springs.

While citing specific metrics the organization will be using to measure growth and impact, Joe was careful to qualify, “It’s going to be in ways that we don’t even know today because we get to create…”

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Tommy Kramer Coaching Tip #469: An Action Plan for When Disastrous News Hits

The shootings in Uvalde, Texas last week at Robb Elementary School were undoubtedly a tragedy, but they were also was a moment of truth for your radio station and your show.

Basically, you had two choices:

  1. Pick a specific topic inside the story (gun control, mental illness treatment, etc.) and then seek listener feedback, or
  2. Avoid a “topic” sound, and simply go with something like “We all saw the News, we know what happened, let’s talk about what we’re feeling today.”

The first is the most standard, has some options, and will (did) get solid reaction.  The second is more intimate, and can help avoid having it all turning political.

Each will work, or a mix of the two (in different hours) will work, but I would lean toward the second strategy.  By dropping from “radio” to a more direct approach to the Emotions we all were feeling is the deeper end of the pool.