Frost Advisory #496 – A Programming Lesson From Valentine’s Day

We can all remember the first time someone said, “I love you.” (We can also painfully remember each time someone didn’t).

We are created to be known. From the early playground experiences of “Mommy, mommy, look at me,” to the moment you discovered the pretty girl knew your name.

“To be loved but not known is comforting but superficial. To be known and not loved is our greatest fear. But to be fully known and truly loved is, well, a lot like being loved by God. It is what we need more than anything.”

Timothy Keller

Being known means we’re valued, seen as special. Being known validates who were are, that we have worth.

Hallmark knows this.

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Tommy Kramer Coaching Tip #349 – Revisiting the Apple Credo

Here’s a little tidbit I heard and wrote about years ago, but it bears revisiting.

The story is that Steve Jobs, in an Apple “think tank” meeting, challenged everyone with three questions:

  • What would be cool?
  • What would be fun?
  • What would benefit the life of the customer?

If you want a real “mission statement,” that’s it.  And it directly applies to radio.  If we’re always thinking “What would be cool?”  “What would be fun?” and “What would benefit the life of the listener?” we can’t go wrong.

I would back this up with three questions of my own:

  • Does your station even think about this?
  • If not, why not?
  • And how long do you want to totally miss the whole point of even HAVING a radio station in the first place? 🤪

Frost Advisory #495 – The Less You Ask For The More You’ll Get

“Listen at 7:20, 10:20, and 4:20 for the next three weeks and write down all the clues we call out. Then on the following Thursday be the 103rd caller when we announce the secret phrase and we’ll put you in a drawing for a chance to win. And if you go to our website you can download all the clues by clicking the tab labeled ‘Promotions,’ then scroll down to ‘February’s promotions’ and enter your loyal listener number which you can find on the back of the bumper sticker you can pick up at several of the 37 metro area Chick-fil-A restaurants. For a list of locations enter your zip code on the dropdown box in the far right corner, unless you’re browsing on your phone then it may appear on the bottom left. Not valid if listening online in Nevada.”

PLEASE! Sometimes we make listening so difficult.

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Tommy Kramer Coaching Tip #348 – Don’t Get Too Far Off the Subject

As you develop your storytelling skills, be wary of getting too far off the subject.

I recall a Yankees vs. Twins baseball game a couple of seasons ago.  The difference between the Yankees broadcast team (all of whom are excellent) and the Minnesota Twins broadcasters was never more evident than when a Twins announcer – during an inning – talked ad nauseum to a lady with a bird refuge. ???

I was dumbfounded.  It served no purpose whatsoever.  A way off target “human interest” interview that went nowhere and had me shouting at the TV.  The only thing I could think to ask her that would have been relevant to baseball is “Remember when Randy Johnson exploded that seagull?”

(You Tube it if you haven’t seen it.)

Tommy Kramer Coaching Tip #347 – It’s Always About the Story

It’s ALWAYS about the Story.

I remember a couple of seasons ago, a contestant on “Survivor” told about his getting back home after the show was taped just in time to see his mom before she passed away.  Time just STOPPED as I imagined that scenario in my own life.  (This is just one reason why Survivor has lasted so long.)

YOUR responsibility as an air talent is to make the story as concise and as easy and logical sounding as you possibly can.  Survivor is the best-edited show in the history of television; a perfect model for film editors and writers… and storytellers.

You’ll know a great break, a great story, when it takes virtually NO editing to make a promo out of it.

Tommy Kramer Coaching Tip #346 – Never Fear Bombing

Years ago, when I was inducted into the Texas Radio Hall of Fame, I found myself sitting with an entire roomful of radio legends.  All sorts of “war stories” were flying around that room, and although there was an incredibly wide range of differing personalities, it seemed like we all had one thing in common:

Never Fear Bombing.

Every mistake you make will lead to getting better, because no one wants to make the same mistake a second time.

As a talent coach, I WANT you to jump, THEN see if there’s water in the pool.  “Playing it safe” is for people who don’t have very much talent.

Now obviously, you shouldn’t do something that will get you in trouble with a client or the FCC.  But those are the only cautions.  DO something!  TODAY.

Frost Advisory #492 – Celebrate What You Value

The beginning of a new year seems to me to be a good time to consider how we internalize the values in our organizations.

Andy Stanley suggests, “Just start celebrating what you value. People will value what you celebrate, and they will celebrate what you value.”

I’ve recently been reading, “Breakfast with Fred,” the conversations and ideas of Fred Smith, Sr, a mentor for many leaders such as Zig Ziglar, Philip Yancey, John Maxwell and my friend Steve Brown.

“When Fred was in his early twenties, he visited a cemetery and asked himself what he would want the epitaph on his tombstone to read. It was at that moment he chose the phrase that would set his life direction: ‘He stretched others.'”

That stretching led Fred to value conversations and the sharing of insights and wisdom. So much so that the “Breakfast with Fred” concept evolved as his health deteriorated as his breakfast meetings with a few moved online for many to read.

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Tommy Kramer Coaching Tip #345 — The Opt-In World

My friend and partner John Frost posted this advisory recently:

Frost Advisory #491 – We live in an OPT-IN world

There is a phone in our home that we never answer.  Seriously.  A constant barrage of robo-calls and “Anonymous” caller IDs has left that phone to be no more than a nuisance.  In fact, we no longer even listen to the voice mails because of so much time wasted checking them.

We live in an OPT-IN world, defined by Merriam-Webster online dictionary as “to choose to do or be involved in something.”  If I didn’t give you permission to communicate with me then your efforts, automated as they be, will be met with an unanswered ring.

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