Frost Advisory #430 – What Kind Of Discussion Are We Having?

So, what did you think?

Key findings included playing songs people know, playing songs people love, and creating an environment that helps listeners feel good (particularly important in appealing to new listeners).

Those of us attending CMB’s Momentum in Orlando last week were enlightened by researcher Alan Burns’ findings on how to make a CCM station more attractive to new listeners.

After donuts and decaf, a discussion of these findings featured really smart folks like SOS’ Scott Herrold, Salem’s Mike Blakemore, and Alan Mason, who swooned the ladies with his manly voice..

“Oh, my,” I overheard from one sitting next to me, “he must have been in radio.”

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Tommy Kramer Coaching Tip #274 – Everybody Cares

Over decades of radio, including working with literally hundreds of stations in all different formats, I’ve found that there’s one thing every truly great station has, and the ones that aren’t great don’t have:  Everybody cares.

In a station where everybody cares, no sloppy Production is done (or left for someone else to do), attention to detail is a “given,” and bad or uncooperative attitudes are simply not tolerated.  You find high-profile, high-level talent, but no prima donnas.  Everyone is clear on what the Strategy of the station is, and that strategy is carried out on every level, from the person answering the phones to the General Manager.

That may sound pretty obvious, but if it’s so “obvious,” why don’t more stations have it?

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Frost Advisory #429 – “It’s What You Learn After You Know It All That Counts”

Being a lifelong learner is a great gift, as reflected in Coach John Wooden’s famous quote.

“Each of us is becoming, becoming something better or something worse.  And we become what we teach and what we learn.”

Seth Godin

I have an idea.

If you’re one of the hundreds of Christian radio/music pros to descend on CMB’s Momentum this week in Orlando, open yourself up to learning.  The great irony is that the higher one is in the organizational chart the less inclined toward a learning spirit – just when they need it the most.

“It is impossible for a man to learn what he thinks he already knows.

Epictetus

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Tommy Kramer Coaching Tip #273 – That’s How Dogs Live

If you have a dog, you know this to be true: most dogs lie around waiting for something to happen, then – and usually ONLY then – they get up off their duffs and JOIN you.

Dogs are eager to participate, but they’re not usually self-starters.  My best friend’s two dogs lie around on the bed until one of us goes into the kitchen, or outside, then they LEAP off the bed, ready to join in on the sandwich I’m making, or if I go outside, run out the door with me to do whatever they think I want to do (which apparently is bark at squirrels).

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Frost Advisory #428 – We Can’t Talk About Politics!

Senator John McCain died over the weekend.  Many in our format will not even mention it.  Too political, don’tcha know.

Let’s face it.  There is a tension between being culturally relevant and sharing the news of the day that may push a hot button.  In this day of political correctness and social media, is there ANYTHING that isn’t controversial?

Yes, Senator John McCain played in the political sandbox.  He was famous for being a maverick to those in his own political party and for crossing the aisle to work with those with opposing viewpoints.  Either is fodder for spitwad throwing on Twitter.

Meghan McCain posted a remarkable note about her father.

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Tommy Kramer Coaching Tip #272 – Don’t Try To Make It “More”

I’m really saying this a lot in sessions these days: “Do something today that you haven’t done before.”

My friend Don Godman is one of the people I hit with that thought recently.  And the first attempt he sent me was really quite good, except for one fatal flaw:

Coming out of the weather guy doing the forecast, Don said, “It’s really hot – 99 – and it’s supposed to be even hotter…” then we heard the sound of a refrigerator door opening and the unmistakable ‘hum’ of it, as he added “In fact, I’m just gonna do the rest of the show from this freezer.  Awww… that feels so good…”

Really cute.  It caught the ear, surprised us, and his inflection was perfect.  So GO!  Right there!

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Frost Advisory #427 – No Thinking Required!

What’s the best thing you’ve done on the air recently?

It’s a question I often ask air talent I work with, and one that always results in a long pause.

First, it makes people think about what they’ve done on the air recently (few do), and second, it makes them evaluate those things in the context of everything else they’ve done (most never do).

I’m privileged to work with some of the best morning teams in the format; Kevin and Taylor, Scott and Sam, Ellis and Tyler, and Steve and Amy.  Each has worked together for at least ten years, some twenty, and at multiple radio stations together.

I’ve told them that their greatest strength is their greatest weakness.  Their strength is that they are well-schooled in their individual roles, they know each other’s hot buttons, and they know what elements tend to do well.  Their weakness?  It’s real easy to do last week’s show, last month’s show, last year’s show.

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Tommy Kramer Coaching Tip #271 – If You Can’t Do a Short Break, You Can’t Do a Long Break

As we continue to hear the buzz word “stories,” it seems to me that people are talking more, but not necessarily being all that interesting.  Every movie is edited.  Every book is edited (usually multiple times).  Highlights are watched more than actual games.  Top 10 lists are the vogue, not Top 100 lists.  Stand-up comics start with a good 10 minutes, not a 90-minute HBO special.

The cardinal sin in radio is wasting people’s time.  And from a coaching standpoint, believe this:  if you can’t do a short break, you can’t do a long break.  Most people tend to wander around, stagger into “related” thoughts that can easily take us off the main road into the forest somewhere, and instead of taking the First Exit – the first place where there’s a “reveal” of some sort or where the subject resolves – they keep trying to top themselves or fire more bullets into a dead body.

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Frost Advisory #426 – It’s What You Make It

“It is what you make it” – my dad’s advice at various milestones in my life.

There was a time in my career when I considered a radio station no more than the sum total of the things that it did.  The deejays, the music, the jingles, the contests.  Like a sport being nothing more than the players, the field, the goal posts or bases.  If that were true, then places like Cooperstown, New York, or Canton, Ohio, wouldn’t have significance since they aren’t home to the big league players and teams they eulogize.

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Tommy Kramer Coaching Tip #270 – Something You Haven’t Done Before

Here’s how you jump start (or reignite) your creativity:  Do something tomorrow that you haven’t done before.

I say this a lot to talents who are “pleasant” but not really creating anything memorable on their shows.  And I don’t really care what that “something” is.  The point is to go where you haven’t gone before; to add another arrow to your quiver.

The reply is usually “Like what?”

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