Tommy Kramer Tip #108 – Good phone calls don’t just “happen”

This tip is specifically for music radio.

Good phone calls don’t just happen; you have to create an atmosphere that fosters them. When someone opens up his/her heart or fragility to you, that’s not an accident. If they thought you’d be rude or dismissive or not really listen to them, they’d never call you. And it’s not 1995 anymore. Nowadays, the standard throwing out a topic, then saying “What do you think?” just sounds like you want the listener to do the show for you. (I call this “using the listeners as props.”) To get really good phone calls, give me something to REACT to, and you can’t keep me from telling you what I think. You don’t have to ask.

A remedial lesson: How to put a call on the air

When you run the call, just say your thing & then cut to the caller’s comment. You don’t need “Hi, how are you” stuff, and you don’t need to say something like “Darren’s on the line…” (Where else would he be, on the toaster?) or “Jennifer has an idea…” We don’t “narrate” like that in real life, and we don’t “introduce” another person’s comment at the dinner table. And by the way, no one cares about the caller’s name, unless it’s a prize winner. (In Talk Radio, however, the name does serve a couple of purposes—to distinguish one caller from another, and to mention the city or area the call is from.)

The main thing that will set you apart is if you establish a really high standard for phone calls. Just because someone calls doesn’t mean they should get on the air. Like a film editor making cuts in a movie, if it’s not great, leave it out.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer

Tommy has spent over 35 years as an air talent, programmer, operations manager and talent coach - working with over 300 stations in all formats. He publishes the Coaching Tip

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