Tommy Kramer Tip

Tommy Kramer Coaching Tip #631: Cool, not Cruel

There was a time when it was in vogue to be overly audacious, tricking people with prank phone calls, embarrassing people, making fun of them, etc.

I thought it really sucked, because to me, it seemed kind of cruel. I didn’t – and still don’t – get why it would be okay to demean the listener, or use that person as a “prop” for something that you wouldn’t do to a friend or coworker.

Stupid games, like getting someone to try and talk about something for a given amount of time while avoiding saying “Uh,” for example, seemed to me like squirting the listener in the face with a water pistol

But, as Bob Dylan sang, “Things Have Changed.”

You know what stands out now?
Kindness. A feeling that’s celebratory – not just phony cheering, but making us feel that you’re really glad to talk to that caller. That you’re glad they took that time to call in, you’re glad that they got their ‘moment’ on the radio, you’re glad that you were able to give them a prize. We can’t hear enough of that.

Drop the “I’m cooler than you” stuff, and you’ll actually BE cool.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (mobile)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2025 by Tommy Kramer. All rights reserved.

Frost Advisory

Frost Advisory #774 – The Simplest And Most Profound Idea For How To Program A Great Radio Station

It’s a funny thing. With these weekly Frost Advisories, I try to share insights about programming basics (how the sausage is made stuff, don’tcha know), while also challenging the more seasoned to strive for The Big Idea to transform a station and a listener’s mood, perspective, and life. Some get this while many have never thought about it. In my career, I’ve been at either place in different seasons.

Just this week I was evaluating a station that sounded like it was nothing more than a sequencing of elements. Like the automation system was programming the station. One element played, then another. Then something else came on and another element played. No design. No emotional spectrum. No meaningful content.

It was like an audio version of Whack-a-mole. Hit it and move on.

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Tommy Kramer Tip

Tommy Kramer Coaching Tip #629: Listening to Yourself, and Why It’s Important

Shockingly, many, many times over the years, I’ve found that an alarming number of air talents never, or hardly ever, listen to their own shows.

Here’s why it’s important: You need to hear yourself as others hear you. That’s how we improve.

If you simply listen while you’re checking your email, or updating your social media, you’ll subconsciously hear when you sound rushed, or like you don’t really care about something, or if you make grammatical errors that undermine the points you’re trying to make.

Listening to your own show just once a week can and will make a dramatic difference in how sharp you stay, or how quickly you change a weak area.

Tommy Kramer Tip

Tommy Kramer Coaching Tip #628: My Reflection

Radio isn’t dying, but in many cases, it isn’t thinking, either.

It’s so simple, but why do we not hear this all the time?

My reflection (as a listener) is the mental picture that could change the course of your career.

Here’s the deal: As a listener, I want to be able to picture myself in the scene you’re creating or describing. If I do, you and I have connected – the magic word in radio.

If I don’t, well, there are lots of other listening options.

Tommy Kramer Tip

Tommy Kramer Coaching Tip #627: Think About the Other End of the Radio

It’s easy to think of radio as a one-way conversation. Hopefully, you get interest, even feedback from listeners, but that’s not how the process begins.

We should start by putting ourselves in the shoes of the listener – and what the likely reaction would be on the other end of the radio; the listene’s end.

Thinking people automatically care about what you’re saying is what makes for lame radio. Sometimes, they don’t. It’s YOUR job to “quality control” what you’re going to do when that mic opens, and to deliver something worth hearing each break you do.

Purpose. A goal. Having one in mind shapes everything that follows.

Frost Advisory

Frost Advisory #771 – Is Your Station A Commodity Or A Brand?

And now a little story…

In my other life I do some baseball announcing during Spring Training for the St. Louis Cardinals and Miami Marlins. I’m the guy that comes on loudly on the loud speakers and tells you not to smoke, run, or have any fun, by golly! And I do it in both English and Spanish because they’ll pay me twice as much. No fumar, por favor!

At some point in Spring Training the New York Yankees, Boston Red Sox, and Philadelphia Phillies come to town. These games are sold out months and months in advance.

So why am I sharing this little story?

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